Third Party maintenance involves keeping the hardware, including the storage server and network equipment in different organizations or data centers, in excellent condition. The alternative to this is that the Original Equipment Manufacturers (OEM) offer warranty support, which oftentimes tends to be quite expensive.
To understand the different features of Third party maintenance, you have to keep in mind that it is very different from OEM maintenance which is the typical maintenance for most data centers. The third party maintenance solution has risen in popularity with companies such as www.centricsit.com offering the best services in the market.
Why do you need Third Party Maintenance?
In most cases, OEM will influence their clients to buy new equipment that might be more expensive than maintaining it in good condition. However, having third party maintenance for your IT will offer many benefits for your company. Third party maintenance is relatively cost-effective, which makes it quite attractive to different-sized companies. Once the equipment has reached its end of life and is performing well without any issues, the TPM company can provide maintenance at a lower cost. This is better than buying new equipment offered by OEM.
Some reasons why third party maintenance is better than OEM include, it offers reduced complexity. Third party maintenance offers a heavier focus on the customization of IT solutions for your business. It also provides longer contract lengths than OEM and has excellent flexibility with its coverage options. Finally, third party maintenance offers you more time to come up with a budget for your next upgrade
How do I choose the best Third Party Maintenance?
Before you settle for an IT company for third-party maintenance services here are things to consider. These include:
Ensure that they are global
Your TPM provider should offer support and delivery across the world. This means if you have operations in and out of the country, they will solve your issues fast. You should therefore go for a provider with a presence in the different locations’.
Check on their sparing method
The sparing method is fundamental. You have to ensure that they use original hardware parts while maintaining equipment. Also, you should check to ensure that the parts are tested at a close enough location to meet your Service Level Agreement.
Ensure they have all the certification
The best TPM have industry-recognized certification to ensure that they follow the quality and security standards.
Check whether they have access to high-level engineering
Ensure that the company has access to high-level engineers who will diagnose any problems and help resolve the issues as fast as possible. Also, make sure that they have fast services not to slow down your organization’s productivity.
Pick A TPM that is available 24/7
Pick a TPM that will provide excellent customer service and technical support at any time of the day. They should be able to offer you customer service regardless of where your business is in the world.
TPM is a great alternative to OEM because it helps you save on costs. You get additional value services such as upgrades and repairs when you need them.